Project 2

Building a Business Analysis Center of Excellence

Designing the information architecture and knowledge hub supporting a new Business Analysis Center of Excellence for the Government of Canada

The Challenge

A new Business Analysis Center of Excellence (BA CoE) was being established to support digital transformation across multiple product teams.

While the strategic vision has been defined collaboratively, there was no practical way for Business Analysts to access standards, onboarding material, templates or guidance. Knowledge was scattered across multiple locations and there was no shared structure to support consistency across teams.

Objectives

Centralize documentation and resources
Support onboarding of new BAs
Standardiwe business analysis practices
Improve knowledge discovery
Create a scalable knowledge hub that grows with the community

My role was to help translate the strategy into an accessible digital experience by designing the information architecture and implementing the knowledge hub.

My Contributions

1. Understand the BA Practice

Met with stakeholders and reviewed the strategy, practice and needs of the BA community.

2. Audit Existing Content

Inventoried existing documents and identified content gaps, overlaps and opportunities.

3. Design Information Architecture

Defined the content model, hierarchy and relationships between key topics.

4. Structure Content & Navigation

Organized content into logical categories and designed the navigation framework.

5. Build the SharePoint Knowledge Hub

Implemented the IA and built the site in SharePoint, creating a user-friendly knowledge hub.

6. Support Documentation & Adoption

Contributed to documentation refinement and supported the launch and adoption of the hub.

My work focused on translating strategic objectives into a practical knowledge ecosystem that Business Analysis could use every day.

Rather than starting with navigation, I first organized content into meaningful categories based on audience, purpose, and long-term maintenance to ensure a scalable structure.

Key Deliverables

Information Architecture

Designed the content hierarchy and navigation structure supporting long-term knowledge management.

SharePoint Knowledge Hub

Implremented the digital experience using SharePoint, translating the information architecture into a usable platform.

Content Organization

Organized documentation, templates and learning resources into a scalable content structure.

Documentation Support

Contributed to the development and refinement of documentation supporting the Business Analysis practice.

Impact

Established a central knowledge hub

Centralized documentation

Structured information architecture

Supported onboarding

Enable consistent BA practices

What I Learned

This project reinforced that Information Architecture extends far beyond navigation. Designing an effective knowledge hub begins with understanding content, audiences and governance before thinking about menus or page layouts.

By translating strategic objectives into a practical digital experience, I saw how thoughtful information architecture can support long term organizational change and help communities grow and thrive.

Good information architecture isn't just about helping people find information - it's about creating a structure that remains understandable and sustainable as an organization grows.