1. ABOUT
Understanding people before designing solutions
I'm a UX Researcher, Data Analyst and AI practitioner with over 6 years of experience helping organizations make better decisions through research. My work spans service design as much as interface-level UX — understanding not just screens, but the end-to-end journeys and systems behind them.
My background in Cognitive Science allows me to combine psychology, data and user insights to uncover what people really need - not just what they say they need. I also help businesses build and adopt AI tools and AI skills to advance their own research and analysis processes.
I've worked with the Canadian Government on complex internal services, research studies and digital transformation projects. Today, I also help businesses identify opportunities through UX audits and evidence-based recommendations.
2. CORE EXPERTISE
RESEARCH METHODS
UX Research · Usability Testing · User Interviews · Surveys · Analytics · Mixed Methods Research · Heuristic Evaluations
STRATEGY & FACILITATION
Information Architecture · Service Design · Workshop Facilitation
AI & TOOLS
AI Enablement · AI Tool Adoption · Prompt-Driven Workflows
3. RECOMMENDATION
"Leïa demonstrated an exceptional ability to learn quickly, adapt to new challenges, and take initiative - her user research activities were instrumental in gathering meaningful insights."
- MANAGER, GOVERNMENT OF CANADA
Leïa was an invaluable member of my teams in two distinct roles. She first worked as a UX Researcher and Data Analyst before taking on the role of Coordinator for our Business Analysis Centre of Excellence (CoE).
She is a hardworking, self-driven, and highly personable professional who consistently delivers work of the highest quality. Throughout her time with us, Leïa demonstrated an exceptional ability to learn quickly, adapt to new challenges, and take initiative.
As a UX Researcher and Data Analyst, she played a key role in developing functional specifications for digital solutions and creating comprehensive reporting tools. Her user research activities were instrumental in gathering meaningful insights that directly informed project decisions and improved outcomes.
In her role as Business Analysis Centre of Excellence Coordinator, Leïa made significant contributions by developing robust processes and procedures, designing the information architecture for our knowledge repository, and helping launch our Business Analysis Community of Practice. She also provided day-to-day support to business analysts across the organization, ensuring smooth operations while fostering collaboration and knowledge sharing.
Leïa's dedication, adaptability, and commitment to excellence make her an outstanding professional. I have every confidence that she will continue to excel and bring significant value to any team or organization she joins.
